Our next Central & East Lancashire event

Thursday 18th January

Stanley House 12 Noon to 2.15 pm- Central & East Lancashire

Seminar

Time - 10.30 am to 11.45 am

Presenter - Phil Heaven, Shopper Anonymous

Topic - Customers - Love Them or Lose Them

It is becoming clear that customer-centricity is the new norm in competitive organisations.

In this interactive session, we will examine the key features of delivering a remarkable customer experience. It will be a chance to identify common failings as well as hints and tips to secure customer loyalty and show how to make customers advocates of your business.

Prior to the seminar, three (willing volunteer) members of The Business Network will have been Mystery Shopped in some capacity and we will examine the results as part of the seminar.

Phil Heaven
Regional Director
Shopper Anonymous
phil.heaven@shopperanonymous.co.uk
shopperanonymous.co.uk

Cost

Members - £37.20 - Book Here

Non Members - £37.20 - Book Here

 

Come and join us at

OUR NEXT EVENT

Thursday 18th January

Stanley House 12 Noon to 2.15 pm

What members and guests say

"I can’t praise Business Network (Central & East Lancs) highly enough. It offers just the right blend of formal and informal networking and, crucially, a good mix of organisations to build relationships with. We’ve made some excellent contacts and some really good friends."

Chris Macpherson
Chapelfield PR

"Imagine a networking group that runs like clockwork, with no scary moments, no feeling of wasting your time and no dread when it's time for the next one! I tried a number of different networking groups in the early days of my business and the Preston Business-Network was the only one I have kept on. It is run superbly well by experienced businesswomen Karen Tems supported by warm, friendly helpers. They only allow professionals, senior staff and decision-makers to join, which ensures that contacts made are top-quality. Just the number of strategic business partnerships I have made makes it worth my membership fee, but I have also made sales and had referrals. The free seminars are also excellent and have included some top speakers - including Ian Brodie and Will Kintish. Come along as a guest one month, we will all make you very welcome."

Michelle Scott
Pitman Training